Last updated: 2026-07-14
Orbitomo Support
If you need help with Orbitomo, contact support@orbitomo.com through the in-app support path or your email app.
Responses may take time depending on the request and current support volume.
What Support Can Help With
- How to use the app or change settings
- Tomo Cards, Spot Cards, Venue Cards, Tomo Eggs, points, gifts, or notifications
- Account access, email verification, correction, or deletion
- Purchases, restores, refunds, or Venue Partner subscriptions
- Reports, blocks, safety concerns, or content questions
- Privacy requests and questions about personal information
What To Include
Please include only the information needed to understand the issue:
- The screen or feature you were using
- What happened
- What you expected to happen
- Whether the issue happened once or can be repeated
- The message shown by the app, if any
- Your app version, if you know it
Protect Your Information
Do not include passwords, verification codes, detailed addresses or locations, another person's personal information, or payment-card details.
For an account or purchase request, support may ask for additional information needed to confirm the request. Send additional information only after checking that the message came from support@orbitomo.com.
Urgent Safety Matters
Orbitomo support cannot respond to urgent physical danger, crime, medical emergencies, disasters, or urgent facility matters.
Contact police, fire services, medical services, facility staff, a guardian, a school, or another appropriate local authority when urgent help is needed.